Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy explains when payments made on Taxly may be cancelled or refunded. It covers ITR self-filing fees and CA consultation fees processed through Razorpay.

This policy does not govern income tax refunds from the Government of India. Any tax refund amount shown in Taxly is an estimate based on your data; actual refund is determined by the Income Tax Department.

2. Definitions

• Pending payment — checkout started but Razorpay has not successfully captured payment;
• Successful payment — payment marked successful in Taxly and/or confirmed captured on Razorpay;
• Filing completed — ITR submission received an acknowledgement or is marked complete in the product after portal processing;
• Consultation completed — the scheduled CA consultation slot has occurred or the CA marked the session delivered.

3. ITR self-filing fees

3.1 Before payment is captured

If you abandon checkout or close the Razorpay window before payment succeeds, no charge is made. Pending orders may be automatically cancelled when you restart checkout or when pricing/parameters change.

3.2 After payment succeeds — general rule

Filing fees are for digital preparation, computation, JSON generation, and assisted submission for one taxpayer profile for the applicable open financial year. Fees are generally non-refundable once filing is completed (acknowledgement generated or filing marked successful).

3.3 When we will refund or credit

You may be eligible for a refund (or service credit at our discretion) if:

• Duplicate charge — you were charged twice for the same profile and financial year;
• Technical failure on our side — payment succeeded but we could not enable filing features and could not resolve the issue within 7 business days of your written complaint;
• Filing not completed due to Taxly — payment succeeded, you submitted all required data and authorization, but submission failed repeatedly due to a verified platform defect (not portal outage, incorrect user data, or invalid portal credentials);
• Wrong form charged — we charged for a different ITR form than the one applicable and you did not complete filing under the incorrect form.

3.4 When refunds are not available

Refunds are typically not provided when:

• You changed your mind after payment but before or after filing;
• Filing failed because of incorrect PAN, DOB, bank details, income figures, or portal password you provided;
• The Income Tax portal rejected the return for reasons attributable to your data or government validation rules;
• You already downloaded JSON, used prefill, or consumed substantial preparation features;
• Filing completed successfully (acknowledgement issued);
• Failure was caused by Income Tax portal downtime, OTP non-delivery to your registered mobile, or force majeure events.

3.5 Partial use

If payment succeeded and you used preparation features but filing was not completed, we may offer a partial refund or extended support at our discretion based on usage (for example, computation completed but submission not attempted). Contact us with your profile ID and payment reference.

4. CA consultation fees

• Before the scheduled slot — cancellation more than 24 hours before the consultation may qualify for a full refund or free rescheduling;
• Within 24 hours — refunds are at our discretion and the CA’s availability; a rescheduling fee may apply;
• CA no-show — if the CA does not attend within 15 minutes of the scheduled start, contact us for a refund or reschedule;
• After consultation — fees are non-refundable once the session is delivered, regardless of tax outcome.

5. How to request a refund

Email help@taxly.co.in with:

• Your registered mobile number and PAN (if applicable);
• Taxpayer profile financial year;
• Razorpay payment ID or order ID;
• Description of the issue and screenshots if relevant.

We aim to acknowledge requests within 2 business days and resolve eligible refunds within 7–10 business days to the original payment method. Bank processing times may add additional days.

6. Chargebacks

If you dispute a charge with your bank without contacting us first, we may suspend your account while the dispute is investigated. Fraudulent chargebacks for services actually delivered may be reported and pursued under applicable law.

7. Coupons and discounts

Promotional coupons are non-transferable, cannot be exchanged for cash, and are refunded only as part of an eligible payment refund (coupon value is not cash-refundable separately). If a payment using a coupon is refunded, the coupon may not be reissued.

8. Changes

We may update this policy. The effective date at the top will change. The version in effect at the time of your payment applies unless a change is required by law and benefits you.

9. Contact